Support Connect

Welcome to Ft Asia Economy. Need help? Here’s where you find it—with no runaround, no fluff. Whether it’s trouble accessing content, questions about subscriptions, or clarifications on economic data we’ve published, this page gets you straight to the point. We don’t waste your time, and we don’t want ours wasted either. Let’s get this solved.

We cover the straight facts on Asia-Pacific markets, policy shifts, trade dynamics, and global monetary trends. If you’re here, it probably means you need to unlock access, resolve a detail, or get connected to someone who can give you a clear answer. Good. You’re in the right place.

Start by checking the basics on Ft Asia Economy. Most things are explained there—if you read. If you’ve already checked through and you still need an answer, keep reading.

Who Do We Support?

Subscribers: Can’t log in? Report not loading? Payment issue? You get priority. You paid. We respond faster.
Readers: Questions about markets, reports, or something in Horizon Headlines? Good. We’ll point you to the source or explain why we wrote it the way we did.
Press & Academic Institutions: Need permissions or want to cite us? Ask directly. Don’t guess. We protect our work, and we’ll tell you how to use it properly.
Partnerships & Commercial Use: Looking to license data or syndicate analysis? That’s business. Go through official contact, and we’ll get the right person on it—fast.

What We Don’t Do

We don’t give investment advice.
We don’t customize reports for free.
We don’t hand-hold. If you’re looking for plain answers, we’re here. But don’t expect us to do your homework.

Common Problems and Fixes

1. Login Issues

Clear your browser cache. Update your browser. Try again. Still locked out? Email [email protected]. Put “Account Access Issue” in the subject line. Provide:

Your email used to register
Any error code/message you saw
Device/Browser you’re on

Without that info, you wait longer. Simple as that.

2. Payment or Billing Questions

Charged twice? Receipt didn’t come through? Subscription not active after payment? Email us with:

Your registered email
Date of transaction
Any reference/confirmation ID

We don’t stall. Provide what we need, we act fast.

3. Can’t Find Specific Report

If you’re searching for something specific—Horizon Headlines from a certain date, or our trade agreement forecast on RCEP or CPTPP—and can’t locate it, try the site search on Ft Asia Economy. Still nothing? We’re okay with direct questions. Email [email protected] and ask for the report name or topic. Be exact.

4. Correction Requests

We stand by our reporting. But if something seems off—statistics, source attribution, etc.—we’re open to correction. Send email with:

URL of the piece
Quoted section in question
Your correction + backup source (mandatory)

We’ll review it like adults. Facts over feelings.

How to Reach Us

For all support requests, the smartest move is email. We centralize everything. That way, there’s no confusion and no missed messages. Contact:

Email: [email protected]
Phone: +1 210-478-5852
Location: 4961 Todds Lane, San Antonio, Texas 78231, United States
Hours: Open Monday to Friday, 9 AM–5 PM CST

Want a status update? Don’t send five emails. One is enough. If 24 business hours pass and you’ve heard nothing, then ping us again. Not before.

Refunds and Cancellations

We’re reasonable. You still get treated like a grown-up. Cancel within 7 days of initial purchase? You’ll likely get a refund—assuming you didn’t binge-download 40 reports and ghost us. Outside refund window? We’ll review it. Case-by-case. You’ll get a reply, but don’t push for a guaranteed outcome without a valid reason.

Data Requests and Licensing

Need data or full-access reports for institutional use? Not free. We license content and structured data to companies, media outlets, and academic researchers. Email with intent and scope. We’ll collect a few details and quote a price—if we’re interested.

Example Requests That Make Sense:

Bulk access to Horizon Headlines archive for economics faculty
Custom report packaging for finance platforms
Integration of Ft Asia’s monetary forecasts in trading dashboards

Email subject line: Licensing Request – Data Syndication

For Press and Citations

If you’re citing us in media or academic work, know this:

Use full source. Don’t cherry-pick data.
Link back to the original article or report on Ft Asia Economy.
Do not modify visual data, graphs, or charts without written consent.

For official use authorization, contact [email protected] with your publication name, article link (if published), and what you intend to reference.

If You’re in a Hurry

Here’s the dispatch:

Locked out? Email us with login and system info. Subject: “Account Access Issue.”
Overcharged? Send transaction details. Subject: “Billing Problem.”
Need a specific report? Ask cleanly. Subject: “Report Access Help.”
Correction or clarity? Send article link + what you’re flagging.

Our Founder’s Policy

Syldric Zephorin built Ft Asia Economy to cut through the fog. No gatekeeping, no flattering the reader. Just useful analysis, delivered bluntly. This support page runs on the same principle. If it’s wrong, fix it. If it’s vague, clarify it. If it’s broken, repair it fast. That’s the climate he built. We keep it that way.

Final Word

We respect good questions. Ask straight, get straight answers. Don’t dance around it. You’ll find that our support team honors time, tells the truth, and doesn’t try to upsell fixes. If you want to understand what we publish, or you’re running into an obstacle that keeps you from doing so—reach out. We’re here when it counts.

Support operates Monday to Friday, 9 AM–5 PM CST. Email [email protected]. We check every request. If yours is urgent and clear, expect a reply fast. If it meanders or lacks details, it goes to the back of the line.